Last updated: 13/12/2025
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
By using this website, booking a service, completing forms, or engaging in services offered through this practice, you agree to the terms of this Privacy Policy.
1. Responsible Party
This website and practice are operated by [Your Business Name] (“we,” “us,” or “our”). We are the responsible party for personal information collected through this website and during the course of our services.
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:
Email: info@healthbysoul.co.za
2. Personal Information We Collect
We may collect and process the following types of personal information:
2.1 Website and Contact Information
- Name and surname
- Email address
- Phone number
- IP address
- Browser and device information
- Website usage data
2.2 Intake, Health, and History Forms
When you complete intake forms, health forms, or provide personal history, we may collect:
- Personal identification information
- Health-related information
- Physical, emotional, or lifestyle history
- Information relevant to your well-being and services requested
This information is provided voluntarily and is used solely for the purpose of delivering safe, informed, and appropriate services.
2.3 Waivers and Consent Forms
We collect and store information contained in:
- Liability waivers
- Informed consent forms
- Service agreements
- Acknowledgements related to therapeutic touch, somatic practices, or other modalities
2.4 Cookies and Tracking Technologies
This website uses cookies and similar technologies to:
- Improve website functionality
- Understand website usage
- Enhance user experience
Cookies may collect anonymous statistical data and do not usually identify you personally. You can disable cookies through your browser settings; however, some website features may not function optimally.
3. How We Use Your Personal Information
Your personal information is used for the following purposes:
- Providing and managing services
- Assessing suitability and safety for services offered
- Communicating with you regarding appointments, services, or enquiries
- Maintaining accurate records
- Legal and regulatory compliance
- Improving website functionality and services
We only collect information that is adequate, relevant, and not excessive for these purposes, in line with POPIA.
4. Lawful Basis for Processing
We process personal information based on one or more of the following lawful grounds:
- Your consent
- The necessity to perform services requested by you
- Compliance with legal or regulatory obligations
- Legitimate interests related to the operation of this practice, provided your rights are not overridden
Health-related and special personal information is processed with your explicit consent and handled with heightened care.
5. Storage and Security of Information
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
Information may be stored electronically or in physical form and is accessible only to authorised persons who require access for legitimate purposes.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Disclosure of Personal Information
We do not sell or trade your personal information.
Personal information may be disclosed only:
- With your consent
- Where required by law
- To service providers who assist with website hosting, email communication, or administrative support, subject to confidentiality obligations
7. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate, irrelevant, or excessive information
- Withdraw consent (where applicable)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted in writing using the contact details above.
8. Children’s Information
This website and services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.
9. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Continued use of the website or services after changes indicates acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Health by Soul
Email: info@healthbysoul.co.za
This Privacy Policy is intended to comply with the Protection of Personal Information Act (POPIA) and reflects our commitment to protecting your privacy, dignity, and personal information.
